Most Eleko watches are splash-resistant for everyday use, like light rain or hand-washing. They are not designed for swimming or showering unless clearly stated on the product page. Always check the product details for the exact water-resistance rating.

Use our wrist Size Guide section to measure PART A and PART B of your wrist, then compare with the sizing information on each product page. If you fall between two sizes, we recommend choosing the slightly larger option for comfort.

Our beads and straps are carefully sourced in Kenya and tested for daily wear. With normal care—avoiding harsh chemicals, perfumes directly on the strap, and long exposure to water—the colours stay vibrant for a long time.

For orders within Nairobi, delivery usually takes 1–2 working days after payment is confirmed. For other towns across Kenya, expect 2–4 working days depending on the courier route. You will receive a confirmation message once your order is dispatched.

Yes. If your watch arrives with a defect or the size is not right, you can request an exchange within 48 hours of delivery, as long as the watch is unworn and in its original condition. Check our Returns & Exchange Policy page for full details.